How healthy will your workforce be post Covid-19?

For years, companies have been reticent to allow staff to WFH (work from home) because they believed the nature of their work, would make it impossible.

82 days later and the WFH exercise has been so successful that a client mentioned, this week, that their productivity has risen 25% since lockdown.

A 25% increase in productivity sets alarm bells off in my head, as people have been navigating the boundary, or lack thereof, between work and home. Issues brought to coaching include increased stress, not being able to switch off, not having enough personal time.

So whilst the exercise is proving ‘positive’ for many companies, for many people, it may have failed.

Human beings are creatures of habit. Just note how quickly we have changed our behaviour.

An early rise and 1 hour commute, is now a later rise, breakfast and an early start. That two hour commute every day, is now an additional week at the office,…every month. And, with little other entertainment e.g. meeting friends, going to the gym, or to the theatre; it’s no wonder that after only 82-days of WFH, that people are feeling frazzled.

Behaviour can change in as little as three months. People just need to be given the tools to change (in this case, broadband, computer equipment that communicates to company systems, and a place to sit comfortably and quietly). But, people also need reassurance that what they are doing, and how they are doing it, is right.

The Western world has had little to no experience dealing with change of this calibre, so it’s no surprise that we’ve given people the tools but we haven’t told them how to use them.

Self-belief is vital to success. If we gave an overweight person, food and a diet plan, but we omitted to tell them the quantities that they should eat, their weight may stay the same; in fact their weight may increase and they would become despondent.

I’ll leave you with these thoughts:

How healthy will your workforce be (mentally and physically) when Covid-19 is a thing of the past?

Have you ensured that your staff has the tools to WFH, given them instructions of how to use them and reassured them that they are on the right track?

I am happy to discuss this topic and share findings of my masters thesis (part of the MSc. Coaching and Behavioural Change, 2018), titled ‘Changing behaviour in 3-months’.

Why, what is how

Have you ever done something really awful and asked yourself ‘Why?’

Have you ever been asked ‘Why did you do that?’ and felt attacked by the question, making it difficult for you to answer?

I was part of the ‘why tribe’. Awake at 3am, asking myself, why I’d messed up in a meeting? Why I had, or hadn’t said something? Beating myself up and getting nowhere with answering the question, other than further down a rabbit hole…which at 3am, is a very dark space.

Asking yourself ‘why’, can force you on an emotional rollercoaster, as you can come up with a million subjective answers.

Asking someone else ‘why’, can feel like a personal attack or criticism; putting them on the defensive.

So how can we do things differently?

Slow your brain, take a mental step back and ask ‘What’ happened?

Keep to the facts! We learn best when we feel safe.

Think about who said, or did ‘what’. ‘What’ was said; who was there, etc?

Once you’ve gathered the facts, ask, ‘How’ you could have done things differently? Not better, because this too is subjective. Better in whose eyes.

Once we have answered ‘What and How’, we may even be capable of answering, ‘Why’.

New behaviours, which lead to a positive result, are learned quickly by the brain, so the next time you are in a similar situation, you will know what you should do differently to achieve a different result.

Helen Martin has an MSc in Coaching and Behavioural change and focuses on developing self-awareness and reflection with her clients.