Storm in a Teacup

I’ve been in Hong Kong for just over two months and I’ve already weathered quite a few storms. T3’s become T8’s and if you’re unlucky, they become T10’s like Typhoon Vicente, which hit us last month and with a force unknown since 1999. Last night, I lived through the latest typhoon. Whilst I realise that I’m known for stirring things up a bit, I don’t know whether to be flattered or not; the latest typhoon is named after me, Kai-tak (Helen). When a T8 is hoisted, the city can easily ‘close down’. There may be no public transport, schools close, the public is advised to stay indoors or at home and businesses remain firmly shut. When you’re sitting in the comfort of your own home, oblivious to the elements however, it all just seems like ‘a storm in a teacup’.

CSR and doing good is something I’m passionate about and let me assure you, that there’s a lot more good out there than you’d ever imagine. Whether it’s the work of individuals, small organisations or large multinationals, people are joining forces to make waves and improve life experiences. I’ve now been working at Cisco in Hong Kong for about 6 weeks and I’m starting to settle in. Yesterday, I had an inspiring conversation with our head of corporate affairs in Greater China, TC Hsi. TC shared what Cisco is doing around CSR and quite honestly I’m blown away. Besides all the Cisco volunteers doing great work in the community and the focus and determination of the corporate teams, I was pleasantly surprised to hear how Cisco is using its own technology to help disaster victims weather the storm.

When a major emergency such as an earthquake or hurricane strikes, response organizations require immediate communications support to save lives, establish relief operations and provide ongoing assistance in affected communities. Cisco’s Tactical Operations (TacOps) team can quickly deploy IP-based communications to support emergencies. This team comprises expert networking, radio communications, and systems engineers along with logistics and operations coordinators. Members of the team and the employee-volunteer Disaster Incident Response Team (DIRT) are trained in the U.S. National Incident Management System (NIMS) and Incident Command System (ICS) and they participate in large-scale exercises to validate technology solutions and train alongside other responders.

Our world is changing. Our climate is changing and many more natural disasters are forecast in the coming years than we’ve ever had before. This is a fact and no ‘storm in a teacup’. So, whilst I’m currently safe and well and settling in to a new home and a new job, it’s comforting to know that my new employer can help when it’s really necessary. Cisco, you make me proud!

Never Assume

Brands that we know and admire, light the skies and the tops of buildings around the world. When designers roll out the latest trends, whether we live in Sydney, Hong Kong or San Francisco, we’re all wearing the same great new looks within months of one another. Restaurant chains offer internationally acclaimed dining concepts and large multinationals and financial institutions offer international services. So, it’s safe to say that the world is becoming flatter every day and we’ve come to expect the same quality and breadth of services, food and experiences no matter where we are in the world.

Many years ago someone told me that I should never assume, as it makes an ‘ass’ out of ‘u’ and ‘me’. Common sense really! However, you’d be surprised how many times we assume things every single day. I was reminded of this fact just the other week when I transferred money from my European bank account to my Hong Kong bank account. I hadn’t yet activated internet banking, so I went to the ATM daily to see if the funds had been transferred. Everyday, I became more and more frustrated since my bank balance hadn’t increased a penny. I assumed that the money would automatically be deposited into my savings account. Never assume. On calling customer services, I heard that the money had, in fact, been deposited, quite quickly, into a suspense account. The bank wanted to leave it up to me when to transfer the money to my savings account, based on the best rate of exchange. Logical really, but not so, when you’re expecting something else to happen.

Hong Kong is a bustling city and those brand names could fool us into thinking that the world is identical, no matter where we are in the world. Luxury brands line the streets of Hong Kong and extreme wealth and consumer optimism, gloss over many of this beautiful city’s problems which are left undiscussed and well-disguised. A week ago, I met Liz Chamberlain, director of the Samaritans. Samaritans is an organisation providing emotional support to people who are suicidal, or in general distress. As a European, one may assume that if you have a problem, that you discuss it with family or friends in the spirit of ‘a problem shared is a problem halved’. Not every culture is the same, so never assume. Many Chinese will not discuss issues with family or friends and they are then left to their own devices. Liz and her team are doing a sterling job to ensure that people in need are helped and in doing so reducing the numbers of suicides in Hong Kong. The Samaritans is always looking for great people who will give up some of their time to volunteer. Or you can donate to this worthy cause.

My move to Hong Kong has once again reinforced the fact that I have a lot to learn.  Ask more questions and never assume!

The Art of Integration

When I told people that I was moving to Hong Kong, they asked, “For how long?” I fully recognise that when business people move to foreign shores, that they often do so as expatriates and for a specified or unspecified period of time. Very often these same people do little to fit in. They continue buying their groceries from international brands, they eat in Western restaurants, they don’t learn much of the local language or culture and perhaps do nothing to befriend local people.

When you immigrate as a child, you are forced to fit in i.e. if you’re fortunate enough to be sent to a local school and not an international one. You soon make friends, learn a second language, learn a lot about local culture and feel very much at home. As an adult my move to the Netherlands was also pain free. I immediately started a Dutch language course and I avoided becoming a member of a British or South African Women’s Association. Through work, I soon became acquainted with Dutch nationals, who still remain friends today. 

With immigration, comes integration, or so I believe anyway. I prefer referring to myself as a ‘localised immigrant.’ Beyond professional networking associations, I actually try to avoid groups which may ostracize me from meeting local people. But, I was fortunate! A wonderful Chinese lady reached out to me through Linked-in (prior to my move) after I had posted an update which had inspired her. Neither of us, generally speaking, reach out to strangers through Linked-in, but we agreed that our professional backgrounds and ideals lent themselves to further investigation. When we met recently in Hong Kong, it was as if we had been friends forever. We attended a couple of courses together at the Hong Kong University, during which I have met three of her friends, and we all just know that we’ll be friends for a very long time. Was this just luck? Or, do you attract the people that you need in your life? Or, is it just so obvious, that if you attend activities that you’re interested in, you’re bound to meet like-minded people i.e. as long as you’re open to meeting other people. Remember, you are the visitor to the country and the locals don’t need to change for you. Would it surprise you to hear that we all have an interest in CSR? I guess not! 

This evening we had a fantastic meal in a place that I probably wouldn’t have dared go to on my own, just because I don’t speak Cantonese yet. I say yet, because that’s my next mission; to study the language and to be able to have conversation; no matter how badly I pronounce the words. This evening, I was also christened again as these lovely ladies took the time to discuss what my Cantonese/Mandarin name should be. More on that next time.

Our next step is to meet regularly in each other’s homes, which is entirely unusual for Hong Kong. Homes are small and people generally don’t invite strangers to visit. But, we all believe that if we cook for each other, we will get to know one another better and we can use the time to discuss important personal, CSR and business-related issues. 

So, how long will I be living and working in Hong Kong? Perhaps I’ll answer that question with “how high is up?” I don’t know? But given the fun I’m having, the number of friends I’ve already made and my fantastic new job at Cisco Systems, it could be for a very long time!

Happy farewells

When I was 8 years old, my parents packed up their belongings and their two children and we travelled what seemed for days, from Scotland to South Africa. Tears were shed and gifts were shared and and you knew that the only form of communication that you would have with your family, would be airmail letters which, would arrive 14 – 21 days after they were written.

20 years ago, the process hadn’t improved much at all. I kissed my parents and friends goodbye, I received many lovely gifts and I travelled from South Africa to Holland, knowing that cards and letters would arrive perhaps a little quicker…..but only just a little and I’d have to pay astronomical costs for long distance telephone calls.

Receiving a farewell gift is always an amazing treat; friends who you’ve known for a lifetime coming from afar to celebrate, a delicious box of Belgian chocolates, a bottle of French champagne, a book, sweet perfume or that beautiful personal gift, specifically chosen with you in mind or which has been in the family for many many years and has now been given to you. The pain of saying farewell is softened by the receipt of something to remember someone by.

But these days, farewells aren’t really farewells at all. Yes, you may miss seeing someone face-to-face however, Linked-in, Facebook and Twitter have become our very large virtual kitchen table, where we continue to ‘meet’ friends for coffee and a chat. Skype means that we can look people in the eye when we talk to them and excessive long distance telephone costs are something of the past.

I hope I don’t sound ungrateful, when I say that farewell gifts should no longer be necessary. Having said that however, I’m glad that farewell gifts still exist, as the best farewell gifts of all are those you ask your friends to give, knowing that a charity will be the benefactor. I was given a full page advertisement, in the business magazine Management Scope, for the charity of my choice. I hope that Orange Babies will be happy with this gift. And, my Brand, Communications and CSR team members at Deloitte contacted Hope Village in Namibia to find out what support they require and surprised me with the result; they are collecting for a school bus.

The pain of saying farewell has been softened by knowing that Deloitte, my colleagues and my friends have donated to very worthy causes. Now that’s what I call a happy farewell. Thank you so very very much everyone. Hong Kong, here I come!

Living your dream

We’ve all done it at some stage; whether it’s sitting quietly on a park bench, lying on a beach, or during your lunchbreak; Dreaming. Let’s face it, there’s nothing nicer. You can be whoever, wherever or whatever you’d like to be. Dreaming about winning the lottery, moving home, immigrating, driving that new sports car or moving jobs.

I live life by my own motto, “As soon as you start living your dreams, your dreams evolve.”

You can achieve anything you want. I regularly advise people to allow themselves to dream but also to set their sights realistically, “If you can visualise it and write it down, you can make it happen.” Too many people talk about their dreams but, they never achieve them. It may be because they’ve forgotten that fulfilling a dream also takes some required action. “I’ve never won the lottery,” but, you could ask, “Have you ever bought a ticket?”

There are no half measures. I believe in constantly pushing boundaries. Raising the bar. Pushing the envelope. Exceeding everyone’s expectations but most of all exceeding my own. I believe in living life to the full. Life is not a dress rehearsal. We don’t get second chances to do it over again. We need to create opportunities to realize our dreams.

This month I resigned from a company that’s been very good to me. Deloitte in the Netherlands has given me the freedom to achieve many of my dreams and many, many more. There will be people and places that I’ll miss; local charities that I’ll follow on twitter; and, I’ll leave my ‘baby’, Fair Chance Foundation, behind in the competent hands of Anne-Marie de Jeu and Mireille Spapens. Will I miss it all? I certainly hope so! But, one doesn’t give up near perfection for nothing 😉

I once had a dream about living and working in Hong Kong. I’ve been offered a terrific position in Hong Kong and I’ll be moving there next month………..I do hope you’ll continue following my personal and philanthropic antics but, this time, from Asia. Watch this space! 🙂

Putting your network to good use

Have you ever counted how many family members, friends, acquaintances or business relationships you have? No, neither have I. But, if I rely on Linked in and Facebook, I know in excess of 1000 people and, I have a reach in excess of 14000 people.

Knowing each of these individuals has absolutely no benefit however, it’s what I do with this network of people that can make all the difference. How often do you connect people in your network to one another? And, how can you put your network to good use?

Last week I attended a Child and Youth Finance International event in Amsterdam. The first of many to come. Founder, Jeroo Billimoria, is a woman on a mission who makes things happen and someone who bangs on doors and makes her network, work for her. This event was attended by hundreds of business people, NGOs and individuals from around the globe. I met some very interesting people doing some exceptional work; Development initiatives network in Nigeria and Unicef in Nepal. People from organisations that need help in order to help others. Working for a global organisation has its benefits, so I immediately connected my Deloitte colleagues in India and Nigeria to the NGOs that I had met, in the hope that benefit will be found.

You can start closer to home though. A friend, Marianne Sassen, recently started her own company in the Netherlands, Marianne Communiceert. She consults businesses in communication strategy and translating this strategy to successful business activities. She realised that many local NGOs don’t have the financial resources to use a consultant, so she hooked up with a filmmaker, Tafelberg Films, to offer a day’s free communication advice and the production of a promotional film to a charitable organisation that takes the time to upload their business plan to their website, Operatie Spotlight. One, very lucky charity in the Netherlands will ‘win’ some free consulting work. A worthy activity, close to home, which I could immediately tweet and upload to my linked in profile. I know many charities that would be thrilled to receive this free advice.

Putting our networks to good use is therefore easier than you’d imagine. Think as local, regional or as global as your network will take you and remember, that a little (for you) can go a very long way for someone else.

What is this life without a dream?

What is this life without a dream?
Without a vision for tomorrow
Of peace, love and prosperity
A life without sorrow

Will we ever understand?
Why in our growing population
Crime and violence still grow
Weakening our nation

Do we really hope to see a massive change
In all the things around
When we do nothing to solve
All the suffering that abounds

What can we do to make a change?
What will the outcome be?
If all the people that we know
Would take just some time to see

That every little bit of help
That alleviates some pain
Of all those people in our world
Is to everyone’s gain

Too many people in our world die
Of starvation and abuse
And disease can be prevented
If we put our resources to good use

So, if everybody learns to give
A little here and now
It all will make a difference
To someone, somewhere, somehow!

Wise words from my father, Andrew Gardiner. Thanks Dad!

The good, the bad and the ugly of global cities

Hong Kong – Xianggang (fragrant harbour). One of my favorite cities of the world. A magnificent financial hub of towering skyscrapers and a 24/7 mentality. If you thought New York was the city that never sleeps…..think again.

I’ve been visiting Hong Kong for the past few weeks on vacation, which has been quite a different experience than purely attending business meetings, events and conferences. I’ve had time to get to know the lay of the land, walk the streets and even practice a little of my Mandarin Chinese.

Last night, I attended the Hong Kong Art Walk, an event which is held once a year. Art galleries open their doors to the public, showing special exhibitions and the evening is made quite festive by music, snacks and refreshments wherever you go.

One of the galleries I visited, served as my wake-up call. No matter how beautiful a city is at first glance and no matter how shiny the surface, there are always many dull cracks and crevices and an abundance of duct tape serving to hold it all together. 

I’ve experienced the enormous valley between rich and poor in many countries around the world, so I’m no longer naive. I understand that whilst wealthy business people enjoy the fruits of their hard labour, many less fortunate hard working people live a very different life.  

The Society for Community Organization drove the hard facts home by exhibiting photographs and film of marginalised groups, living in cage homes, cubicle apartments and roof-top flats. In Hong Kong 20% of the population lives below the poverty line. Whilst, I understand the challenges that the government is facing with respect to illegal immigrants, one can’t help but wonder how many of these people are actually of Hong Kong descent. 

I’m happy that something is being done to raise awareness; fighting for the rights of the elderly, health rights, the working poor, civil rights and education. I’m also happy to say that everyone who attended the Art Walk, supported the Society for Community Organization (even if they had no idea). I can only hope that the government may also take an example from more social states around the world. For more information visit the SoCo website, where you can also make a financial donation to this worthy cause.

Educating the world through mobile learning

This weekend, I came across an article published by the World Economic Forum about mobile learning, Accelerating the adoption of mlearning – A call for collective and collaborative action. While only 25% of homes in developing countries have a computer, just about every individual owns a mobile device. In Somalia, the same holds true. This is a country in which unemployment rates often hover around 60%. A non-profit, USAID, and a local Somalian Telco partnered in order to offer this group of young job seekers help in employment related work skills via interactive audio instruction. In nearly 3 years, 900 people have used the programme and 80% of these people have found jobs or internships. 

The same white paper refers to the numbers of young people around the world learning life skills via mobile devices from inspirational educators at the very top of their expertise areas. I may speak for many of you when I recall, sitting as a child in schoolbenches, listening to uninspiring teachers, who were trying to teach me subjects which have little or no value in today’s economy.

If we can educate as few as 10% more young people through to graduation, just think what the effect could be on the global economy in the next 10 to 20 years. Although, I guess it’s still easier said than done. We first need to get governments and cable companies on board and improve broadband connections around the world. According to the World Bank, a 10% increase in broadband penetration can lead to an increase of 1,38% of the GDP of low to medium income countries. 

So what’s stopping us? Whether we personally coach and mentor young people to stay in school longer, or we stream intuitively simple-to-learn information to these children, who cares! As long as these youngsters are learning life skills which will help them grow and become self sufficient in the future. In the words of Albert Einstein, “Education is what remains after one has forgotten what one has learned in school.” 

Hopefully food for thought! What are you doing to help?

I launched Fair Chance Foundation for Deloitte Netherlands in July 2010. We focus on coaching and mentoring children from less privileged neighbourhoods and improving financial education in these schools. About 600 Deloitte Netherlands employees per year volunteer through Fair Chance Foundation.

The hard, commercial reality of being an NGO

In the past, volunteers and employees of NGO’s were often people that had difficulty ‘fitting in’. They were people on a mission to do good in the world. They choose to ‘solve world hunger before breakfast’, rather than working for a profit organisation that did little to fulfil their need to change the world. 

Fast forward to the present and many NGOs are analyzing their business plans, revisiting their strategies and ultimately, reorganizing. Dutch NGOs, in particular, are focused on 2015. The year in which many government subsidies will cease to exist. A year in which NGO’s will need to be self sufficient. The year in which non-profit meets profit! 

The unfortunate circumstance of this hard reality is that many people may no longer ‘fit’. Let’s face it, ‘do gooders’ will always be necessary. Those people that join NGOs to travel the world in order to teach, to  rebuild homes or makeshift shelter, to offer love and understanding, to save lives; the list goes on and on. The hard reality however, is that if the back office is not working effectively, the front office can’t go and get its hands dirty.

NGOs need to be far more commercial, than they may have been used to. They need to make themselves really attractive to third parties in order to raise funds. They need to review their business propositions and be more flexible than they’ve ever been. They need to focus on running a profitable business. 

‘Profit’ is a dirty word in the mouths of many hard core volunteers in the ‘front office’. What these people need to understand is that without profit, generated in the back office, the front office ceases to exist.

The coming 3 years will not be easy for many NGOs. But, it’s my opinion that when IQ and EQ converge, or should I say the worlds of profit and non-profit, that real change will start to happen in the world.

Let’s make sustainable waves!