The good, the bad and the ugly of global cities

Hong Kong – Xianggang (fragrant harbour). One of my favorite cities of the world. A magnificent financial hub of towering skyscrapers and a 24/7 mentality. If you thought New York was the city that never sleeps…..think again.

I’ve been visiting Hong Kong for the past few weeks on vacation, which has been quite a different experience than purely attending business meetings, events and conferences. I’ve had time to get to know the lay of the land, walk the streets and even practice a little of my Mandarin Chinese.

Last night, I attended the Hong Kong Art Walk, an event which is held once a year. Art galleries open their doors to the public, showing special exhibitions and the evening is made quite festive by music, snacks and refreshments wherever you go.

One of the galleries I visited, served as my wake-up call. No matter how beautiful a city is at first glance and no matter how shiny the surface, there are always many dull cracks and crevices and an abundance of duct tape serving to hold it all together. 

I’ve experienced the enormous valley between rich and poor in many countries around the world, so I’m no longer naive. I understand that whilst wealthy business people enjoy the fruits of their hard labour, many less fortunate hard working people live a very different life.  

The Society for Community Organization drove the hard facts home by exhibiting photographs and film of marginalised groups, living in cage homes, cubicle apartments and roof-top flats. In Hong Kong 20% of the population lives below the poverty line. Whilst, I understand the challenges that the government is facing with respect to illegal immigrants, one can’t help but wonder how many of these people are actually of Hong Kong descent. 

I’m happy that something is being done to raise awareness; fighting for the rights of the elderly, health rights, the working poor, civil rights and education. I’m also happy to say that everyone who attended the Art Walk, supported the Society for Community Organization (even if they had no idea). I can only hope that the government may also take an example from more social states around the world. For more information visit the SoCo website, where you can also make a financial donation to this worthy cause.

Educating the world through mobile learning

This weekend, I came across an article published by the World Economic Forum about mobile learning, Accelerating the adoption of mlearning – A call for collective and collaborative action. While only 25% of homes in developing countries have a computer, just about every individual owns a mobile device. In Somalia, the same holds true. This is a country in which unemployment rates often hover around 60%. A non-profit, USAID, and a local Somalian Telco partnered in order to offer this group of young job seekers help in employment related work skills via interactive audio instruction. In nearly 3 years, 900 people have used the programme and 80% of these people have found jobs or internships. 

The same white paper refers to the numbers of young people around the world learning life skills via mobile devices from inspirational educators at the very top of their expertise areas. I may speak for many of you when I recall, sitting as a child in schoolbenches, listening to uninspiring teachers, who were trying to teach me subjects which have little or no value in today’s economy.

If we can educate as few as 10% more young people through to graduation, just think what the effect could be on the global economy in the next 10 to 20 years. Although, I guess it’s still easier said than done. We first need to get governments and cable companies on board and improve broadband connections around the world. According to the World Bank, a 10% increase in broadband penetration can lead to an increase of 1,38% of the GDP of low to medium income countries. 

So what’s stopping us? Whether we personally coach and mentor young people to stay in school longer, or we stream intuitively simple-to-learn information to these children, who cares! As long as these youngsters are learning life skills which will help them grow and become self sufficient in the future. In the words of Albert Einstein, “Education is what remains after one has forgotten what one has learned in school.” 

Hopefully food for thought! What are you doing to help?

I launched Fair Chance Foundation for Deloitte Netherlands in July 2010. We focus on coaching and mentoring children from less privileged neighbourhoods and improving financial education in these schools. About 600 Deloitte Netherlands employees per year volunteer through Fair Chance Foundation.

The hard, commercial reality of being an NGO

In the past, volunteers and employees of NGO’s were often people that had difficulty ‘fitting in’. They were people on a mission to do good in the world. They choose to ‘solve world hunger before breakfast’, rather than working for a profit organisation that did little to fulfil their need to change the world. 

Fast forward to the present and many NGOs are analyzing their business plans, revisiting their strategies and ultimately, reorganizing. Dutch NGOs, in particular, are focused on 2015. The year in which many government subsidies will cease to exist. A year in which NGO’s will need to be self sufficient. The year in which non-profit meets profit! 

The unfortunate circumstance of this hard reality is that many people may no longer ‘fit’. Let’s face it, ‘do gooders’ will always be necessary. Those people that join NGOs to travel the world in order to teach, to  rebuild homes or makeshift shelter, to offer love and understanding, to save lives; the list goes on and on. The hard reality however, is that if the back office is not working effectively, the front office can’t go and get its hands dirty.

NGOs need to be far more commercial, than they may have been used to. They need to make themselves really attractive to third parties in order to raise funds. They need to review their business propositions and be more flexible than they’ve ever been. They need to focus on running a profitable business. 

‘Profit’ is a dirty word in the mouths of many hard core volunteers in the ‘front office’. What these people need to understand is that without profit, generated in the back office, the front office ceases to exist.

The coming 3 years will not be easy for many NGOs. But, it’s my opinion that when IQ and EQ converge, or should I say the worlds of profit and non-profit, that real change will start to happen in the world.

Let’s make sustainable waves!

The happy secret to better work

During the past 7 months, I’ve met many professionals, who have chosen to ‘hand in’ their career’s with large organisations in order to ‘do good’ elsewhere. These accountants, lawyers, business analysts and branding experts, felt that they were trading success for happiness, but are they?

As a manager of a team of 35 young, ambitious branding, communications and social responsibility professionals, I understand some of the challenges that today’s managers face. How do you ensure your team’s happiness? That team members feel motivated and focused on the tasks at hand, whilst balancing their private lives and their careers.

I’ve always been convinced that the happier you are, the happier you can make other people and the more successful you can be. So, you can imagine the pleasure I had watching Shawn Achor’s presentation online at TEDx, pretty much confirming my ‘sunny’ point of view.

Happiness is on the opposite side of success. We often think, that we need success in order to be happy. Whereas, all we really need is the happiness advantage. The happier we are, the more successful we can become. Check out “The happy secret to better work” on Youtube, which I believe is 12 minutes well spent.

I live my own life by my own motto, “As soon as you start living yor dreams, your dreams evolve.” By being happy, you can achieve anything you want to, especially your dreams and when you’re happy, you can make everyone around you happy too.

So as a manager of 35 innovative and go-getting professionals, I selflessly start with myself. I ensure that I’m happy, and when that’s done, I ensure that my team members have the tools to make themselves happy. I guess, in my own way, I’m spreading the happiness advantage. And a little, goes a long way to achieving any company’s goals!

So, Soesma, Jeroen, et al, you haven’t traded success for happiness, you’re following you’re dreams. And, it’s only through happiness that you can truly find success!

Target setting for voluntary board members

Last week I attended a cooking workshop hosted by the Eureko Achmea Academy in the Netherlands. 23 businesswomen were given the opportunity to network, to cook together, to eat together and to get to know each other better. There were many interesting people at the event from all sorts of organisations, profit and non-profit.

One of my dinner conversations was with the managing director of a Dutch NGO, which operates globally. It’s my opinion that board members, volunteers or not, should be given annual targets that they should meet. If the board members are unable to meet their targets, then they should be asked to leave the organisation. If they are not adding value, there is no value for the NGO.

If there are definite targets to be met,  perhaps prospective board members will think twice before accepting a board position and consider how they can add value and truly help an organisation before accepting the role. Non-executive board positions are often honorary but the strategy of an organisation also needs to be honoured.

The lady I was chatting to, had never considered the concept of target setting for board members, however she thought it was a great idea. What do you think? Do you think it’s fair to set targets for non-executive, voluntary board members of non profit organisations (NGOs).

 

Goodbye 2011. And what a year it was.

As soon as you start living your dreams, your dreams evolve. Start living your dreams today!

As 2011 draws to a close, it’s time for reflection. Look back at your successes, learn from your failures and become deliriously excited about the challenges and opportunities that 2012 will bring you. I’ve made a list of some of the highlights of my year. For the busy bees among you, I’ve compiled a summary 😉
This is the year I,
became healthier, fitter, slimmer, younger, more focused, more energetic, more decisive, kept my wicked sense of humour, my joy of loud music, fast cars, dance, travel; but kept myself grounded by realising how fortunate I am.

And for those of you that have a little more time 🙂
This is the year I,

  • realised that making life-changing decisions is easy
  • met Vardit Kohn from For Goodness Sake and shed 33 pounds (thanks Vardit)
  • became fit enough to run 10kms with ease on Sunday mornings
  • started doing Ashtanga Yoga…thank goodness for physiotherapy
  • met Archbishop Desmond Tutu In Cape Town; an 80 year old who has achieved so much in his lifetime and still has the will to achieve so much more
  • met HRH Princess Máxima of the Netherlands; ensuring that children are educated about money and finance
  • met Josette Sheeran, Executive Director of the UN World Food Program; a lady on a mission to feed the world
  • started my blog helendenheld.com. Thanks to everyone that actually reads it!
  • accepted a board position at NGO Share People
  • accepted a board position at NGO Cordaid Urban Matters in Cape Town
  • started studying Mandarin Chinese. “Nín hǎo” (Hello).
  • visited Brussels, London, Hong Kong, Barcelona, Umbria, Milan, Basel, Johannesburg, Cape Town, to name just a few….
  • realised that the happier and more successful I become, the happier and more successful I can make other people
  • focused on promoting Fair Chance Foundation and its partners. By voicing my opinions, I’ve noticed that people actually sit up, listen and take action
  • was listed as one of the top marketing women in the Netherlands for the 3rd consecutive year
  • was interviewed for numerous articles about CSR
  • put our house on the market
  • decided that the world needs to be conquered
  • met many new, inspiring and fascinating people, who have an effect on my life every day. I thank you all!

2011 was indeed a year to remember. But aren’t they all! I wish you and yours good health, wealth, prosperity and wisdom in 2012.

Slainte mhath (Scotland – Gaelic), Gesondheid (South Africa – Afrikaans), Nqa (South Africa – Sesotho), Proost (Netherlands – Dutch), Gan bei (China – Mandarin), Cheers!

And remember, as soon as you start living your dreams, your dreams evolve. Carpe Diem.

Make a wish at New Year and make someone’s dream come true

Yet another charitable activity which I need to give some airtime before the year ends.

Post a New Year wish (for free) via twitter or facebook by using the hashtag #DeloitteWish and Deloitte in the Netherlands will make someone’s dream come true by donating 50 euro cents per message to the Make a Wish Foundation.

The Make a Wish Foundation offers children (aged 3 to 18) with life threatening illnesses the opportunity to make one of their dreams come true as this can have a positive effect on the child’s future.

The coolest messages will be projected from 18.00 on 31st December until 02.00 on 1st January 2012 on the tallest office building in the Netherlands, the Maastoren. The activities can be followed live from any tablet, laptop or smartphone on the DeloitteWish website.

So, what’s stopping you. Please get tweeting and facebooking and make a wish come true in 2012!

Doing good at Christmas

If you’re anything like me, Christmas creeps up and takes you by surprise every year. It seems like the months between the long and sultry days of Summer and the cold, rainy and dark days of Winter just fly by. I’m often left wondering where my year has gone. My mother often said that the older one gets, the quicker the years go by. But I believe that the years fly by because I do so much. I don’t believe in getting older. Age is a state mind.

For me, the festive season is not only a time to celebrate with family and friends but also to look back over the year to what I’ve achieved and to figure out what challenge I’ll rise to in the year to come. It’s also the magical time for giving.

This year giving for me took the form of filling 100 ‘Christmas stockings’ for underprivileged children aged 1 to 18 in South Africa. The actual shopping for these gifts took place when I visited Cape Town in October. It was a teriffic activity to be part of. It’s thanks to Amor Strauss from Cordaid Urban Matters in Cape Town that I was able to become involved.

Santa’s Shoebox is the organisation that facilitates the giving experience. They also get schools involved since school children in South Africa are given a social responsibility in the school curriculum. The school children decorate a standardised shoebox as part of their social responsibility project and benefactors buy the contents to fill the boxes. Each box has a unique identification number which relates to a specific child. This ensures that a 16yr old doesn’t receive gifts for a 5yr old. The benefactor is given a specific budget to stay within, which quite honestly, is the biggest challenge of all.

Admittedly Amor and I had loads of fun trying to be as original and smart as possible about buying the gifts on a very strict budget. But I suppose the biggest kick for me, was negotiating loads of ‘freebees’ from many department stores when they heard what we were doing. Many thanks go to the management of Edgars, Truworths and Woolworths in Paarl. I do hope the kids enjoy their Christmas gifts as much as we did buying them.

I wish you perspective and a stress free festive season. Look around you and appreciate what you already have and you may realise that you already have everything your heart desires. Happy holidays!

Social Return on Investment

It’s not often I’ve had anything truly positive to say about the government….until now.

The Dutch government is showing its commitment to solving local societal issues by ensuring that organisations that want to do business in the public sector are willing to invest time and money in corporate social responsibility and involvement (CSR&I).

Government tender documents specify that a percentage of the total project fee will be invested in social initiatives. Commercial organisations therefore, need to ensure that they can fill that social return before they consider tendering. They need to step up to the mark and put their money where their mouth is.

I regularly talk about the importance of CSR&I and how it no longer can be seen as a cost to an organisation but as a long term investment. This change to tender documents is just a little bit of proof. Businesses ‘leave money on the table’ when they turn their backs on their communities.

So, you can only imagine how thrilled I was to be called by a government official about a tender which had been won by Deloitte. A meeting was held to discuss how Deloitte would meet their commitment in the coming 3 years. I’m excited that the effort of so many Deloitte volunteers has not been for nothing. They can now prove the importance of CSR.

So, my complaints about the government being bureaucratic and anything but innovative have been blown out of the water. I’m obviously psyched about showing how CSR can benefit business. And, I’m happy that the government is enforcing the support of societal issues albeit through commercial businesses. If the public and profit sectors can help one another whilst simultaneously solving community issues our world is definitely becoming a better place.